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Frequently Asked Questions

1. What types of pet products do you offer?

We offer an extensive range of pet products, including premium pet food, interactive toys, cozy bedding, grooming essentials, and much more. Our products cater to various pet species and ensure that every pet’s distinct requirements are met.

2. Do you provide delivery services across Singapore?

Yes, we provide fast and reliable delivery services to pet owners throughout Singapore. Regardless of whether you’re located in the heart of the city or the outskirts, you can count on us for prompt doorstep delivery of your pet products.

3. Are your products suitable for all pet breeds?

Absolutely! Our products are meticulously designed to accommodate a wide array of pet breeds and sizes. We recognize that each pet is unique, and we strive to offer products that cater to their diverse needs and preferences.

4. How can I ensure the right fit for pet apparel?

We provide detailed size guides for our pet apparel products to help you choose the perfect fit for your furry friend. Be sure to measure your pet’s dimensions accurately and refer to our sizing charts for optimal selection.

5. Can I return products if they don’t meet my expectations?

If you are unsatisfied with your purchased product, you may return it to us within seven (7) days of the receipt. The product shall be un-used; tags not tampered with and shall be in the original brand packaging (if applicable). This policy is applicable only to those products that do not fall under the list of non-refundable items provided for on our site. Read more here.

6. Are your pet grooming products safe for sensitive skin?

Yes, we offer a variety of grooming products tailored for pets with sensitive skin. Our products undergo rigorous testing to ensure they’re gentle and suitable for all skin types. If you have specific concerns, feel free to contact our support team for recommendations.

7. Do you offer a loyalty rewards program?

Indeed, we value our loyal customers. We have a rewards program that allows you to earn points with every purchase. These points can be redeemed for discounts on future orders, making your shopping experience with us even more rewarding.

8. How can I contact your customer support?

You can easily reach our customer support team through our Contact Us page on the website. We’re available via email and phone to assist you with any inquiries, concerns, or product recommendations.

9. Are your pet foods suitable for specific dietary needs?

Absolutely. We offer a range of pet foods catering to various dietary requirements, including grain-free, hypoallergenic, and weight management options. Check product descriptions and labels for details on specific dietary benefits.

10. Can I place bulk orders for pet accessories?

Definitely. If you’re looking to place bulk orders for pet accessories, reach out to our customer support team or use the Wholesale Inquiry form on our website. We offer competitive pricing and personalized solutions for bulk purchases.